Waiting Lines at Restaurants

“Your Table is Ready Sir. Please Take a Seat.”

How much pleasant this can sound for the ears when the tummy is hungry, and the waiting lines are longer than one can imagine at that moment?

You know the answer, Right?

But, making your customers feel pleasant even before you can present them this lovely sentence is not that easy.

So, how can you do this?

You can achieve this by diverting their mind from that waiting scenario or by making their queuing experience comfortable by some tried & tested queuing solutions.

Now, what are some of these tried and tested queueing solutions?

Some of the most common and popularly used crowd control and queueing solutions are-

• Belt Post

• Rope Post

• Chain Post

• Double Belt Post

• Stand Alone Units

• Café Barriers

• Wall Mount Units etc.

What can you do with these solutions for maximum customer satisfaction at your restaurant?

1. Arrange a proper space for waiting lines- People pushing each other because of congested space is not at all appreciated for the brand image of your restaurant. So, ensuring a properly ventilated space for the waiting lines is the first thing that you need to do for customer satisfaction.

2. Make them queue in a standard way- Queuing in a standard way means one person stands behind the other in a well-mannered way and not just an oblique view of people skipping the lines for faster turns. This can be achieved by installing proper queue management solutions at your place.

3. Keep them informed- Keep them informed about their expected waiting time to save yourself and your staff from their angry and frustrated mood. You can put on some informational sign holders on the stand alone units to keep them diverted and engaged.

4. Keep them entertained- Their mood can be maintained at the full swing by some screens installed at the waiting area or some interesting text written on the Café barriers that are already installed there for sectioning & queueing purpose.

5. Utilize outer space for arranging tables- Outer space can be used to manage some extra seating for the visitors of your restaurant. This can be done elegantly by the utilisation of some good quality café barriers at the place.

6. Use space saving options for narrow entries- Installing retractable belt barriers or rope barriers is not so feasible, when the area is small and congested. Wall mount units come to the rescue, in this case, that can do the task of crowd control barriers and can save the space at the same time.

This way you can help them feel pleasant even on the verge of their hunger game.