Customer interaction is a key
to customer satisfaction in any business. Along with the inside queues,
sometimes people have to wait at the Outdoor Entry for their turn. We can see
this common phenomenon outside the banks these days. Demonetization has led to
long outdoor bank queues and this outdoor waiting in the long lines can deplete
your clients with the excess cold of winters, rising heat of the blazing sun, showers
or the downpour, whirling dustor some
other undesirable scenarios.
Hence each area needs planning
in a manner that no client experiences the aggravation of being on the outside
lines.
Below is the complete scenario:
PROBLEM:
§ To
keep visitors calm throughout the queuing sequence in the outdoor areas.
SOLUTION:
§ Installing sign displays around the area-
Installing U-Frame sign
holders in the outdoor waiting areas can keep the customers engaged
and their mind diverted. You can display your advertisement on these sign
holders or audio-visual screens for additional benefits.
§ Audio Directions-Continuous
audio giving them the estimated waiting time and other instructions will also
help to keep them calm, and they will feel like being attended by you in some
way.
§ Interactive Ideas for Interaction-Use
digital signage to communicate with the audience and provide them with
entertaining and engaging messages via visual means.
Full Frame
Sign Holders from Q-Manager
delivers information in an interactive way where the message can be updated time
to time by just inserting the new sheet, giving you complete control of your
content.
§ Writing Surface- Placing Writing
Surfaces at the outdoor areas will make customers feel at ease if they want to
fill out some entry forms or something similar.
The
Q-Manager provides customised Writing
Surfacethat enhances queue space utilization and is available in various
styles, finishes and sizes matching to your exterior and interior environments.
§ Outdoor Posts-Use outdoor posts to
make queuing space ordered and well organized.
The
Rope Post and Belt Post is perfect
for such use. Our products have a base that is suitable for both indoor and outdoor
environments on overall weight and stability.
§ Rails for the balance -Use
railings to give the oldies a comforting wait.
§ Café Barriers- This product is a subtle
mix of queue management with endless branding opportunities.
Q-Manager provides its flexible Café Barrier, customizable to your
specific needs, whether it is to provide additional space for branding
opportunities, or new product information.
BENEFIT:
§ By
this way, creating comfort for your customers in the outdoor will increase the
client satisfaction.
§ Customers
will feel safe, secure and taken care of.
§ You
will get Branding & Advertising Opportunities to promote your product and
will be generating revenues from this.
§ These
all are the portable options which mean you can manage them easily and
comfortably.
Resource: Queue Manager
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